Abstract: In order to study impact of different personnel's psychological effects on emergency resource scheduling process, super-network tool was used to quantitatively describe interaction between different attributes of emergency network under coordinated operation of differentiated emergency agents. Meanwhile, in view of contradiction between supply and demand in actual scheduling process, behavioral science theory was introduced to quantify regrets of decision makers and disappointment of victims, and was integrated into optimal scheduling of emergency resources. Finally, a super-network model for scheduling was established with scheduling time, emergency cost and rescue utility as objective functions, and the model was transformed into an equivalent form of variational inequality before it was solved by utilizing modified projection algorithm. The results show that the model can effectively solve problems in emergency resource coordination and scheduling under psychological effects of multiple agents. Correlation degree of emergency subject, disaster risk degree, regret psychology and regret avoidance behavior of decision-makers as well as disappoint psychology and disappointment avoidance behavior of victims all have important influence on formulation of emergency resource scheduling scheme.

Key words: emergency resource scheduling, super-network, contradiction between supply and demand, disappointment effect, regret effect